Enterprise-Level Suite
of Services
THOUGHT
Inc. ® provides a whole set of services with CocoBase® PURE POJO™, the leading Dynamic Object to Relational Mapping tool, that
strongly supports the engineering team from beginning to end. Combine
these services with the "Quick & Easy" nature of CocoBase®,
which enables developers to cut the cost of database access development
by up to 85%, and you have an extremely compelling package for corporate
IT departments.
Companies such
as United Airlines, TRW, Harte-Hanks,
etc. have all successfully benefited from the complete
package of tools and support that is offered. In fact, many times
the reason the company chose CocoBase was a direct result of the
overall experience and services offered with the leading O/R Mapping
tool.
Available Services
 Project
Mentoring
Product
Training
Technical
Support
Sales
Support
Online
Demo's
Product
Documentation
Technological
Innovation
Highly Experienced Project Mentoring Program
The CocoBase
Mentorship Program is designed to bring the decades of expert
understanding of persisting data at the enterprise level with
the myriad of complexities and requirements directly to a project
team. It is designed with three 2-day on-site visits. The CocoBase
engineering team works prior to each visit to prepare assistance
and recommendations. There is a strong follow-up to each visit
to assist in ensuring the understanding and success at following
any guidance given occurs.
The
first session is focused on "Architecture of the Application." Our
team brings an in-depth understanding of the middle tier and the
whole Java platform as it relates to Data Persistence. Our customers
find this to be incredibly helpful in designing their application
including obtaining the understanding of the pro's and con's of
the chosen approach. We have found this to be very important for
customers in writing successful applications considering the complexities
and requirements at the enterprise-level.
The
second session is focused on "Problem Solving and Responding
To Changes In The Business Requirements." As routinely
happens in the process of writing an application, about midway
through, the project team encounters unexpected problems as well
as updates / changes to their business requirement. Our engineering
team helps to focus the team on finding solution to any problems
as well as finding flexible methods for responding to any changes
in the application requirements.
The
third session is focused on "Performance Tuning and Deployment
Issues." This session is typically done close to the end of a project.
Our engineering team has an extraordinary level of understanding
in fine tuning CocoBase and the application to achieve the desired
level of performance and scaling. CocoBase is designed in a manner
so that there are a number of different ways to increase performance.
The Mentoring
is done onsite at the customers' office thus keeping employee
travel costs down.
For more information
please contact Thought Inc. at (415) 836-9199 and speak with a
salesperson.
Comprehensive Product Training
The comprehensive
training program created for developers lasts for two full days.
The training covers topics from using the CocoBase Admin tool
to covering the different methods for providing persistence in
your application.
The training
course is offered for up to 10 people. This is done on-site at
the customers' office thus keeping employee travel costs down.
To see an example agenda and description of what is covered in
the typical training please click here >>
For more information
please contact Thought Inc. at (415) 836-9199 and speak with a
salesperson.
Rapid Response Technical Support
Thought Inc.
provides Email Technical Support to customers and those evaluating
CocoBase. Every effort is made to respond to each request within
a few hours. Requests with more complex problems are assigned
to engineering for review and a response is made as soon as possible.
While each technical support request must originate in the form
of email, sometimes a phone response is most appropriate and this
is provided as well.
Details: Users can obtain support from both the online technical
forum located at http://forum.thoughtinc.com and by email to support@thoughtinc.com.
Strong and Effective Sales Support
Thought Inc.
is committed to providing prompt and resourceful salespeople and
sales engineers. They make every effort to assist the customer
in whatever support is needed to close the sale and afterwards
as the customer representative that coordinates responding to
the any questions and requests.
Details: Please call U.S. (415)836-9199 and ask for a salesperson.
Online Demonstrations
Salespeople
and Sales Engineers are available to provide online product seminars
and demonstrations. We find this to be a very valuable tool in
assisting the customer with understanding the use and value of
CocoBase for their projects.
Details: Please call U.S. (415)836-9199 and ask for a salesperson.
Exhaustive Product Documentation
The engineering
team at Thought Inc. provides a complete and thorough set of documentation
for developers using CocoBase. Everything from a beginning and
advanced Quick Start Guide to an extensive Programmers Guide is
available.
Details: Available online - to obtain please request to download CocoBase and an email
will be sent to you with url, username and password.
High Level of Continuing Technological Innovation
The modular
and open (nonproprietary) CocoBase architecture is structured
in a way so that continuing innovation and adaptation to the evolving
J2SE and J2EE platforms is possible. This insures developers that
new solutions and improvements to existing infrastructures and
new standards are available.
Details: Major
releases occur about once a year and minor release occur as development
warrants.
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